At our company, the satisfaction of our customers holds paramount importance. We are fully committed to ensuring that each doll we deliver meets the highest standards of quality and craftsmanship.

Defective Product Return Policy:
Upon the arrival of your doll, we urge you to conduct a thorough inspection of the product for any potential defects. In the rare occurrence where a defect is present, and provided the doll remains completely unused and in its original condition, we offer the option to initiate a return process. To avail this option, it is imperative that you establish communication with our customer support team within a 24-hour timeframe from the receipt of your doll. Our dedicated team will guide you through the necessary procedures to process the return accordingly.

Please be advised, while we are prepared to manage the arrangement of the doll's return due to manufacturing defects, the purchaser is responsible for the incurred return shipping costs. We encourage our customers to familiarize themselves with our shipping and return policies to ensure a clear understanding.

Order Cancellation Policy:
We understand that on occasion, you may need to cancel your order. Should this need arise, we request that you promptly submit your cancellation request to [email protected]. Cancellation requests are subject to the following restocking fees, contingent upon the timeframe in which we are notified:

- Within 4 hours of placing an order – you will be entitled to a refund of 93% of the original purchase price.
- Within 24 hours of placing an order – you will be entitled to a refund of 80% of the original purchase price.

Please note that orders for ‘custom’ dolls cannot be canceled at any time. Custom dolls are made to your specific requirements, and as such, we are unable to provide a refund once the production process has commenced.

Additional Information:
Our customer service team stands ready to provide support and address any questions you may have. We are committed to providing an experience that ensures your complete satisfaction with our products. Remember, investing in our dolls is investing in unparalleled quality assured by meticulous care and customer service dedication.