SernsuAuraDoll is based on the principle of quality and service first, We provide the best quality adult dolls while offering the best service. The 7-day return service can guarantee buyers a worry-free after-sales service. When buyers do not want or are not satisfied with the doll after receiving the doll, they can apply for a return within 7 natural days. At SernsuAuraDoll, buyers can buy their dream relistic sexdolls with confidence!

Each doll is custom made just for you, with the specific doll options that you have chosen.

Order processing will start within 24 hours after receipt of your order. You can’t cancel your doll once it’s in production.

Order cancellation is only possible with the first 24 hours.

Within 4 Hours    93% Refund

Within 24 Hours  80% Refund

Note: There is no cancellation/refund on orders with custom options added.

Be sure that the shipping information you provide is correct. Orders returned to us as undeliverable will be subject to a 20% handling charge and will not be refunded.

All SensuAuraDoll dolls have gone through the official quality check before leaving the factory. If your sex doll has any defects when receiving it and has not been used in any way, we can arrange the doll been returned as long as you notify us within 24 hours of receiving your doll. However, we do not cover the return shipping costs.

We cannot replace the sex doll for you if the damages are incurred by yourself. Sex dolls are not indestructible, so you need to take good care of your sex doll during use and handling.

Customer satisfaction is very important to us. If you have any problem with your order, please send email to [email protected]. We will do our best to fix the issue immediately.

Conditions of 7-day return service

1. The 7-day return service is only available for orders placed within 7 natural days of delivery. So buyers need to apply for a return within 7 natural days after receiving the goods. Beyond this time, no returns accepted.

2. The customer needs to pay a 20% handling fee + shipping fee + return shipping fee if they want to return within 7 natural days.

3. Buyers need to ensure that the packaging is not opened or opened without using or damaging the doll and packaging, Returns of dolls that are not available for secondary sale will be refused;

4. The audit requires the buyer to take a video of the entire outer box as well as the original shipping label, and the inside of the box (if opened) as evidence of the return. The video should be clear and smooth for the auditor to check.

5. Buyer should ensure that the buyer returns the doll and related accessories (such as heating rods, wigs, clothing, combs, cleaning tools, manuals, etc.) complete and maintain the original quality and function, no damage, staining, no use) and other circumstances. After we receive the doll, we will strictly check if it meets the return requirements to ensure that it is the same as the product shipped by the seller and is in good condition.

6. The 7-day return service is only for orders shipped from overseas warehouses in some countries (USA, EU countries), factory shipments or custom orders or orders from other countries are not eligible for return service.

7. All returned products will be strictly inspected. If we found the doll is damaged or used in a way that makes it impossible to sell it again, we will show pictures or videos of the inspection and refuse to issue a refund.

8. please make sure that the packaging is as intact as when we shipped it, and that the inside of the box is as sturdy as when we shipped it wrapped when you return it, if the box is broken, please replace the box, the broken box will easily cause damage to the doll during transportation. Otherwise, if the doll is damaged in transit and cannot be resold due to a broken outer box or poor packing, we will not issue a refund!

9. If you do not want it, please contact our customer service in the first place, do not damage the product to prevent the inability to return it.

Steps for 7-day return

1. When the buyer is not satisfied or does not want it after delivery, please contact us and send pictures and videos for checking and get approved.
2. After approval, the buyer needs to return the package to our warehouse and pay for return.
3. Send us the tracking No. for checking.
4. We will check it when we receive the package, we will refund after checking that there are no problems.

PLEASE NOTE: No returns will be accepted after 7 days of signing for any order.